Support for merchants using Margin Guard to compute landed cost, duties and margin-restoring prices.
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How do I set up landed cost?
Open the app from your Shopify admin, click Sync catalog, then set your target margin, payment fees and duty surcharges by country of origin. Assign each product an HS code (the app suggests one) and Margin Guard computes the true landed cost per unit and the price that restores your target margin.
Where do the duty rates come from?
Base rates come from the official U.S. tariff schedule (USITC). Because Section 301/232 and reciprocal tariffs change often, you set the origin surcharges yourself, on top of the HS base rate.
How does a shipment update my costs?
Enter a shipment with freight, duty and insurance and Margin Guard allocates them per line by weight, value or quantity, then averages the new landed cost with the stock you already hold. It writes the updated cost per item to Shopify. A late invoice adjusts only the units still in stock.
Does the app change my prices automatically?
No. It suggests margin-restoring prices and shows the math, but prices and costs are written to Shopify only when you apply a change.
Does AI calculate my numbers?
No. All landed-cost and margin numbers are computed by the app. AI is used only to suggest an HS code and to write a plain-English explanation of numbers the app already calculated — never to invent figures.
What data does the app touch?
Only product/variant data and cost fields (read_products, write_products). It never reads customers, orders or payment data. See the Privacy Policy.
How does billing work?
Free covers up to 100 variants. Pro ($19.99/mo) is billed through Shopify's own billing with a 7-day free trial, so charges appear on your Shopify invoice. You can upgrade, switch plans or downgrade to Free any time from the Plans card inside the app; no need to contact us or uninstall.
How do I remove my data?
Uninstall the app — we honor Shopify's app/uninstalled and shop/redact webhooks and delete your store's data. You can also request deletion at torhencompany@gmail.com.
Provided by TORHEN SPA, Chile · torhencompany@gmail.com